Section 1.0

These terms and conditions apply to any business relationship between Hostrack (referred to as “us” or “we”) and the client (referred to as “the client”). The governing law is that which was valid when the contract was executed.

Section 1.1

Client terms and conditions that conflict, contradict, or are contradictory, even if acknowledged, are not part of the contract unless explicitly agreed to.

Section 1.2

Hostrack Company users must agree to all terms and conditions. If a user violates any terms or rules, Hostrack has the authority to take action, such as suspending user services and blocking access to the website.

Section 2.0 (Usage Policy)

Hostrack allows users or clients to utilize resources up to their quota. Additional features can be purchased separately. Users are not permitted to use extra features or request extra storage space against Hostrack’s terms and conditions.

Section 2.1 (Spamming or Fishing Activity)

Users must agree to all terms and conditions before using Hostrack services. Any spamming or activity contrary to the terms of service will not be tolerated. Hostrack has the right to suspend or, in emergencies, terminate the account without notice.

Fair Usage:

• Using hosting services without engaging in spamming or similar activities.
• Users should not use any reported IP address to access Hostrack services. If any reported IP causes a problem, Hostrack can suspend the account until the issue is resolved.

Section 2.2 (Service Renewal Policy)

Hostrack may offer new clients any offer at the regular price at any time without prior notice. The company can adjust prices based on the situation but will inform clients three days before the due date.

Section 2.3 (Refund Policy)

Every hosting package from Hostrack comes with a 45-day No Questions Asked refund policy. After 45 days, the general money-back policy applies, subject to specific requirements.

Section 2.4 (Suspension of Domain)

Domains suspended by a domain authority due to spamming or similar activities cannot be hosted by Hostrack . However, Hostrack is committed to assisting in restoring the domain if purchased from Hostrack.

Section 2.5 (Domain Availability)

Concerning the contractual relationship, Hostrack conducts the procurement of desired domain names. The actual allocation of the domain name is confirmed first, and liability and warranty for the actual allocation are excluded.

Section 3.0 (Server and Datacenter)

Hostrack guarantees an annual average of 99.9% network availability for the infrastructure of its servers. If network security is in jeopardy, access to the service may be temporarily restricted.

Section 3.1 (Service Abuse)

Clients will receive a user ID and password for security purposes. Clients are responsible for keeping this information confidential. If unauthorized use is suspected, clients can request a new password.

Section 3.2 (Clients Data)

Personal data of clients will only be collected and used if required for the creation, content arrangement, or modification of the contractual relationship.

Section 3.3 (Newsletter and E-mails)

The client’s email address will only be used for order information, invoices, customer care, and newsletters if the client wishes.

Section 3.4 (Third-party Data Usage)

Hostrack does not provide personal client information to third parties, except for service partners required for payment and billing.

Section 3.5 (Liability of Damaging Server)

For damages due to technical problems outside Hostrack’s control, no liability is assumed. In case of a damaging server, Hostrack provides previous site backups.

Section 3.6 (Payment Issue)

Users can pay through various methods, and payments made outside official methods will not be processed.

Section 3.7 (Overdue Payment)

Monthly payments are made by issuing a debit authorization, and other payments are made by invoice. Payment is due immediately upon receiving the invoice.

Section 4.0 (Suspension on Overdue)

Overdue invoices will result in service suspension after 3 days, and users attempting to bypass payment may face service termination.

Section 4.1 (Termination of Service)

If any invoice remains unpaid for 60 days, the service will be terminated automatically. Hostrack is not liable for data loss in this case.

Section 4.2 (Inappropriate Behavior)

Hostrack has the right to take action against users engaged in inappropriate behavior.

Section 4.3 (Cancellation Policy)

To cancel a package, users can submit a request through their client area. Immediate cancellation results in termination within 24 hours. PayPal subscriptions must be canceled separately. Ensure no due invoices are present at the time of cancellation. Dedicated server cancellation requests should be submitted at least 15 days before the renewal date.